Monday, October 28, 2019

Beware of pet leases offered by two Michigan puppy stores

A new deceptive financing scheme is taking place in Michigan in the form of pet leases. Many pet stores and online puppy retailers are now offering these arrangements, which appear to be affordable monthly payment plans to help manage the cost of a new puppy, but they are actually leases under which the lending company keeps ownership of the animal for the duration of the lease.



Always read the fine print.

🔳 The leasing company keeps ownership during the lease term which may be over 2 years.

🔳 You may have to surrender your pet to a shelter.

🔳 A collection company is assigned within in days of the lease.

🔳 High interest rates may not be listed on the paperwork costing thousands.

🔳 A surprise balloon payment may be required to transfer ownership.

Consumers are misled by the process and often rushed into signing electronic documents, so they can take the animal home that day. High fees and interest rates are attached costing almost the original price of the puppy. At the end of the 2-3 year lease term, the consumer is given the option of purchasing their pet outright, for an additional payment, or they will be required to surrender their pet to a shelter. The thought of having to surrender a pet is terrifying to most people. Many have opted to buy-out their lease, sometimes tapping into their savings, to ensure they will not have to give up their new family member.

Many leasing companies regularly assign the leases to a collection company called Monterey Financial Services—with over 100 complaints filed with the BBB. Often consumers provide direct access to their bank accounts using auto withdrawals, if there is an overdraft, the collection company can be aggressive.

Nevada, California, New York, Indiana, Washington and New Jersey have now outlawed pet leasing.

The Barking Boutique (Grandville) and The Family Puppy (Flint, Troy, Novi) offer pet leasing on their websites, through Credova resulting in complaintsfiled with the BBB.


If you are leasing a pet from a Michigan retailer, please contact Pam Sordyl at 734-718-7100.



Friday, June 14, 2019

Puppy store fined, third canine importation investigation


 Pete's transport certificate was included in the 2018 state investigation. He was diagnosed with Giardia shortly after being purchased from The Barking Boutique.

GRANDVILLE, MI - On March 1, 2019, a controversial puppy store located in Grandville Michigan was fined after the state completed a third canine importation investigation. One of the sixteen puppies included in the investigation was diagnosed with Giardia shortly after being purchased. The puppy owner joined a pending multi-plaintiff lawsuit.

The Michigan Department of Agriculture and Rural Development (MDARD) issued a Notice of Violation and fined The Barking Boutique $150 for importing dogs between May and July 2018 without official Interstate Certificates of Veterinary Inspection reports (ICVI) certifying that the puppies were properly vaccinated. The notification letter stated there was sufficient information to believe the store violated the Animal Industry Act. Such violations may impose an administrative fine up to $1,000 for each violation.




Public Act 287 states that, “Dogs and cats cannot be imported to a pet shop unless they are accompanied with an interstate certificate of veterinary inspection (ICVI) signed by an accredited veterinarian. Documentation of the animal’s medications and vaccinations are to appear on all copies of the certificate.”

Link to Animal Industry Act MCL 287.720 Sec 20 (1)(e) 

Importing dogs without documentation of required vaccinations is a misdemeanor and is punishable by a fine not less than $300 or imprisonment of not less than 30 days.

The pet store provided medical records generated by the store's PetKey system indicating the puppies  received the required vaccinations.

The state is expecting the store to refuse to purchase animals that do not have the required information on the transport certificates.

Prior Importation Investigations

The investigation began in September 2018, less than a year after the department issued a Warning Letter.

Pam Sordyl, founder of Puppy Mill Awareness of SE Michigan, has been tracking the store’s ICVI records via public record requests. “This appears to be a chronic problem the owner is trying to distance himself from. After the 2017 warning letter was issued, 46 puppies additional puppies arrived at the store without the required vaccinations listed on the transport certificates through June 2018.”

2018 Canine Importation Investigation

Sixteen puppies were identified in the most recent investigation. These puppies were shipped from eight different breeders across three Midwest states: Iowa, Missouri and Indiana. Two puppies were purchased through a broker named Levi Graber and transported by a carrier listed as Shadow’s LLC. A Cavachon was imported from Elmer Bontrager, Missouri via a “truck”.

According to the investor report, a manager at the store stated “she is responsible for traveling out of state to pick up the animals they import. She decides at the time of pick-up whether to accept animals from the breeders/brokers based on conditions and documentation”.

“Even though The Barking Boutique utilizes a sophisticated supply chain network that includes brokers, transporters, convenient pickup locations and well-established delivery routes to source its puppies, the store still claims that their puppies are personally picked up from the breeders in distant states,” Sordyl.

Who is responsible?

While breeders are primarily responsible for ensuring animals are properly vaccinated prior to shipment, certified veterinarians must sign-off on the transport certificates.

“It appears the breeder’s veterinarians are not administering the vaccinations and therefore not including them on the transport certificates. Veterinarians are often seen as accomplices in puppy mill investigations because they are neglecting their due diligence to vaccinate these animals yet they are signing off on their health,” Sordyl.

“If the breeders are administering their own vaccinations, it is unclear if they are following the American Animal Hospital Association Guidelines or any guidelines for timing, dosage, or storage. Without the oversight of a veterinarian, the puppies could be over medicated, vaccinated too early or if not stored properly, the vaccination could be ineffective.”

“Veterinarians have an obligation to promote the health and well-being of the animals under their care, unfortunately, some choose to turn a blind eye to the conditions faced by puppy mill puppies.”

Sordyl added, “The state has limited jurisdiction over out-of-state breeders, brokers and veterinarians; therefore, they are clearly holding the pet store accountable.”

Pending Civil Lawsuit

In February, four families who purchased companion animals from The Barking Boutique filed a lawsuit seeking monetary damages for fraud, breach of contract and multiple violations of the Consumer Protection Act.

Two of those puppies diagnosed with Giardia shortly after purchase had ICVIs rejected by the state. One puppy's certificate was included in the 2018 investigation.

Giardia is a single-celled parasite that lives in a dog’s intestine. Dogs become infected when they swallow Giardia that may be present in water or other substances that have been soiled with feces. A Giardia infection usually results in diarrhea.

One of the purchased puppies had a note written on the vaccination section of the certificate “See attachment”. During the MDARD investigation an emailed was sent to the Missouri veterinarian who responded stating they do not have vaccine records on file and that the vaccines given by breeder. The breeder was listed as Ura Troyer, Country Side Kennel (Bethany, MO).

“If state inspections continue to turn up cases of veterinary neglect, veterinarians will be held just as accountable as pet stores, breeders, and brokers in the economy of neglect that results from puppy mills,” Sordyl

Learn more about Puppy Mill Awareness.

For more information, or to arrange an interview with a Puppy Mill Awareness member, please contact Pam Sordyl at 734-718-7100 or pamsordyl@gmail.com










Monday, February 18, 2019

Families file lawsuit against Grandville puppy store, state investigates


Lawsuit claims The Barking Boutique knowingly sold puppies 

with illnesses violating the Consumer Protection Act 


PRESS RELEASE:
February 18, 2019

CONTACT: Pam Sordyl, 734-718-7100, pamsordyl@gmail.com

GRANDVILLE, MICHIGAN – Four families who purchased companion animals from The Barking Boutique (2939 Wilson Ave SW Suite 104, Grandville, MI), have filed a lawsuit seeking monetary damages for fraud, breach of contract and multiple violations of the Consumer Protection Act after purchasing puppies. The Michigan Department of Agriculture and Rural Development has been investigating since November.

The lawsuit was filed on February 06, 2019 at the Kent County Circuit Court and assigned to Honorable Judge Paul J. Denenfeld. (Case Number 2019-01106-CZ)

The puppies that were purchased between May and October 2018 suffered from a range of issues, including giardia, kennel cough, pneumonia, and hypoglycemia - costing the plaintiffs thousands of dollars in veterinary care. The complaint also claims that DNA tests indicate that two of the puppies were not purebreds, as advertised, and one was not a “toy” poodle.

In one particularly heart-breaking case, a Grandville family purchased a Yorkshire Terrier puppy diagnosed with pneumonia, a virus, and hypoglycemia within two days of purchase, requiring 24 hours emergency care for four days.

The Plaintiffs are represented by attorney Eugenie B. Eardley of Eardley Law, a Rockford based law firm.

The named defendants in the lawsuit are The Barking Boutique LLC and owner/operator David Boelkes.

The law firm is asking the court for an injunction forbidding the defendants from selling animals during the pendency of the lawsuit.

State Investigations

The Barking Boutique is currently under a third investigation by the Michigan Department of Agriculture and Rural Development according to a recent records request response letter obtained by Puppy Mill Awareness of SE Michigan.  

“The investigation records you describe were compiled as part of a law enforcement investigation and disclosure of these records, while the matter is under investigation, would result in a chilling effect on the Department’s ability to undertake an unhindered and thorough investigation.”

This is the third investigation by the state of the store’s operations. The 2017 canine importation investigations resulted in an official warning letter being sent to The Barking Boutique. The department found that the store had failed to acquire veterinary certificates certifying that the puppies were properly vaccinated.

Puppy Mill Awareness of SE Michigan recommends families adopt their next pet from their local shelter or Michigan Certified foster-based animal rescue organization - many of whom specialize in specific breeds.

Learn more about Puppy Mill Awareness.



#

Sunday, December 2, 2018

Six puppies sold with illnesses at local pet store, one hospitalized


Six puppies sold with illnesses 

at local pet store, one hospitalized

Families have nowhere to turn without state or local regulatory oversight


FOR IMMEDIATE RELEASE: December 2, 2018

CONTACT: Pam Sordyl, (734) 718-7100 or pamsordyl@gmail.com

Grandville, Mi – Puppy Mill Awareness of SE Michigan reviewed paperwork from puppy buyers who purchased ill puppies from The Barking Boutique (2939 Wilson Ave. SW, Grandville, MI). The puppies were diagnosed with a wide range of illnesses shortly after purchase including: giardia, kennel cough, pneumonia, hypoglycemia, and an ear infection.

The families have turned to a local law firm to seek damages. One puppy buyer, Kate Mead, also turned to social media to warn families:

“I bought him from the Barking Boutique in Grandville on October 19th. ..... I had no idea how horrible this place was until he started vomiting two days later and couldn’t stand on his own. He needed to be hospitalized for four days after they diagnosed pneumonia. He was only 2 lbs and had to also fight an infection causing him to be anemic! The store won’t cover any anything!

“Grandville is a buyer beware city as the state dropped the Pet Shop Program ten years ago and the county does not license or inspect pet stores as a safety net” stated Pam Sordyl, founder of Puppy Mill Awareness. “The only regulatory oversight the state provides is to ensure animals are properly vaccinated during importation into the state, yet the store continues to import animals without proper vaccinations even after an official warning letter was sent by the state last year.”

Since the warning letter from the Michigan Department of Agriculture and Rural Development (MDARD), 22 more importation health certificates were rejected by the state (affecting 46 puppies). Two of these puppies were reported to be sold with serious illnesses.

On November 27, 2018 the MDARD denied records including importation certificates related to The Barking Boutique stating that their release would interfere with an investigation. The records request was submitted by Puppy Mill Awareness after six families reported buying sick puppies from the store between February – October 2018.




The results of these complaints and investigations have brought to light a serious and persistent problem with The Barking Boutique: there is a lack of veterinary oversight.  

“Veterinarians are often seen as accomplices in puppy mill investigations because they are neglecting their due diligence to vaccinate these animals yet they are signing off on their health.” Sordyl.

 Veterinarians have an obligation to promote the health and well-being of the animals under their care, and unfortunately, some of them choose to turn a blind eye to the conditions faced by puppy mill puppies. If lawsuits continue to turn up cases of veterinary neglect, veterinarians will be held just as accountable as pet stores, breeders, and brokers in the economy of neglect that results from puppy mills.” Sordyl.

Within the first fifteen months of operation The Barking Boutique imported over 580 puppies from Iowa, Missouri, Minnesota and Indiana using multiple brokers, transporters and 82 different breeders making them high volume puppy store. Many of the store’s breeders had violations to the Animal Welfare Act. 

Local animal advocates are urging city officials to end the retail sale of puppies and protect families from irresponsible puppy brokers. “Cities should promote humane business models and encourage families to adopt from their local shelter or Michigan Certified foster-based animal rescue organization - many of whom specialize in specific breeds.” Sordyl

Learn more about Puppy Mill Awareness.

Links to related stories:

The Barking Boutique Breeder Information - USDA Breeder Violations & Photos https://thebarkingboutique.blogspot.com/2017/12/usda-breeder-violations-photos.html

Warning Letter sent to The Barking Boutique

Bissell Pet Foundation secretly buys puppies from closed pet store
https://www.mlive.com/news/grand-rapids/index.ssf/2016/07/bissell_foundation_secretly_bu.html

#

Monday, April 16, 2018

The puppy pipeline to Grandville

How the Midwest puppy pipeline works…

One puppy transport company, Puppy Travelers, offers a glimpse into the inner workings and logistics involved in moving puppies across the country. Puppy Travelers operates out of the Neosha Missouri distribution ‘hub’. According to their website, they have pickup locations throughout the Midwest and follow four primary delivery routes.  

Petkey Online System – How they all communicate

How does The Puppy Travelers manage this enormous network for the pet industry?
Their website features PetKey’s Online Pet Management System.

“This system was created for businesses involved in the pet industry to help track sales, shot records, warranty paperwork, registrations, sales reporting and much more.”


The Puppy Travelers website illustrates how new puppy stores, like The Barking Boutique, can order puppies using the PetKey software. On their website, they use a PetKey screen shot used as an example. Interestingly, this example shows Bateman Diversified as the transporter. The Barking Boutique shipping records also listed Batemen Diversified.



~The Barking Boutique uses Petkey Online Pet Management System linked to brokers and transporters.~


So does The Barking Boutique leverage this delivery network?

Even though The Barking Boutique utilizes a sophisticated supply chain network that includes brokers, transporters, convenient pickup locations and well established delivery routes to source its puppies, the store still claims that their puppies are personally picked up from the breeders, in distant states, every week by the store. This would require a two-day trip every week!

On May 8, 2017, the owner of The Barking Boutique spoke during public comment at the Grandville City council meeting. Boelkes stated “We wanted to invite you out to our kennels to show you Cloveridge. To show you Shadow Valley…show you all the kennels I get to see every, at least once a week or once a month, but my Dad actually drives and picks up all of my puppies from the kennels.” 

And the owner continued to say, “We go and visit our kennels. We know they are not coming from awful places. We know they are coming from good places. We go to the kennels and look for the dog behavior.”

Since the store opened in April 2017, The Barking Boutiques’ website claimed, ”Puppies are brought to The Barking Boutique via private transportation by owner David Boelkes or other trusted puppy lovers.”   

On April 22, 2017 the owner of The Barking Boutique spoke with WZZM13, “ Owner David Boelkes said he has spoken with protesters since closing last July. He said he has cut out the middle man or puppy broker in which he once was linked. We go and inspect our breeders and work with our breeders,” Boelkes said. “We’re seeing our breeders that we pick up our dogs from every week. "There’s no middle man now. We’re going straight to the breeder.”



On April 27, 2017 the owner of The Barking Boutique told WOODTV, “Most of the dogs are bought from breeders in Iowa and then driven back to Michigan by Boelkes and his parents.” 


Seven months later the owner continued to claim he and his father transport puppies from the breeders once a week. During an interview outside theGrandville storefront, the owner would not confirm whether brokers are involved or not. Below are quotes from the interview with Pam Sordyl Founder of Puppy Mill Awareness of SE
Michigan:

Sordyl: “How often do you travel to your kennels?”

Owner: “Every month.”

Sordyl: “You don’t go once a week?”

Owner: “My father picks up puppies, so sometimes I don’t go, so no.”

Sordyl: “So once a week you get a delivery?”

Owner: “Correct.”

Sordyl: “Do you use any brokers or transporters?”

Owner: “My father is a transporter.”

Sordyl: “So you don’t work with brokers?”

Owner: “My father is a transporter.”

Sordyl: “Do you…”

Owner: “This is all I am going to say. This is not getting me anywhere. “




Earlier that day, a Barking Boutique employee stated “Yes, him and his father go and personally pick up the dogs. He visits them every single week. It is a two day trip.”

In January 2018, The Barking Boutique distributed brochures throughout the Grand Rapids area stating “100+ trips to personally transport our puppies to the store”., yet the store was only open for 40 weeks with weekly deliveries in 2017.

Let’s take a closer look at some weekly puppy arrivals…

Each week approximately 6-11 puppies are posted for sale on the The Barking Boutique’s Facebook page.

During one week in June, public shipping records show The Barking Boutique ordered six puppies from six different breeders - five located in Iowa and one in Missouri. This would take 11 hours to drive from Grandville and stop at each of the six breeders and then another 7+ hours back to Michigan.



The chart below lists (6) puppies that were included on Certificates of Veterinary Inspections records dated 6/15/17 and 06/16/17. These certificates indicate that these puppies were seen by the breeder’s veterinarian in the breeder’s state about one week prior to arriving at The Barking Boutique. 
           
The following Wednesday, The Barking Boutique posted only (3) of the (6) puppies that were signed off by a veterinarian the prior week. Three other puppies were posted for sale but did not have corresponding certificates. It is unclear if the female Newfoundland, male Siberian Huskey or male Maltese arrived at the store or were available for sale.

Certificate Date
State
Breed
Sex
DOB
Thursday
6/15/2017
Samuel R. Mast
IA
Siberian Husky
M
4/16/2017
Sheree Bonnette
MO
French Bulldog
M
8 weeks

Midwest Newfound
IA
Newfoundland
F
4/18/2017

Stoney Creek
IA
Pomsky
M
4/22/2017
6/16/2017
David Troyer
IA
Siberian Husky
M
4/22/2017

Shadow Valley LLC
IA
Maltese
M
6/16/2017
Facebook Post




Wednesday
6/21/2017


Australian Shepherd
F



French Bulldog
M




Golden Retriever / Poodle
F




Mini Schnauzer
M




Pomsky
M




Siberian Husky
M


Another week in September shows similar discrepancies. On 9/13/17 and 9/14/17, thirteen (13) puppies were approved by a veterinarian to be shipped to The Barking Boutique. This involved 7 breeders across Iowa and Missouri.

The following Wednesday, The Barking Boutique only posted 8 of the 13 puppies for sale. Two puppies that were posted for sale did not have corresponding certificates.

Certificate Date
State
Breed
Sex
DOB
Wednesday
9/13/2017
Daniel Yoder
MO
Mini Schnauzer
M
8 weeks


Poodle / Schnauzer Mix
F
8 weeks

Shady Oak Frenchies
MO
Australian Shepherd
M
8 weeks



Golden Retriever / Poodle
F
8 weeks




M
8 weeks
Thursday
9/14/2017
Melvin Miller
IA
Wheaten
M
7/15/2017
Cedar Gove Kennels
IA
Boxer
M
7/10/2017

Stoney Creek
IA
Pomsky
F
7/21/2017




M
7/13/2017





7/13/2017

Triple Y Kennel
IA
Dachshund
F
7/2/2017

Walnut Ridge
IA
Havanese
F
7/2/2017



Poodle
M
7/4/2017
Facebook Post




Wednesday
9/20/2017


Australian Shepherd
M
11 weeks


Boxer
M
10 weeks


Dachshund
F
11 weeks



Golden Retriever / Poodle
F
10 weeks




M
9 weeks



Havanese
F
11 weeks



Newfoundland
F




Pomsky
F
9 weeks



Poodle
M
11 weeks



Yorkie
M
11 weeks



The father of The Barking Boutiques owner lives in Illinois. If he is making weekly trips -the logistics are quite impressive! Using the September puppy order outlined above, the trip would take 24 hours and span over 1,327 miles.

Puppies are posted for sale on Wednesdays – one day after arriving.



Every Wednesday, The Barking Boutique’s Facebook page posts 6-13 new arrivals, and the Admin of the page has stated puppies arrive on Tuesdays.

~Is it just a coincidence that the Neosha Missouri distribution hub has a similar puppy delivery schedule?~


The Neosha, MO distribution hub sorts out puppies on Monday for Tuesday transport. It seems unlikely, the owner of The Barking Boutique and his father would be conducting parallel transports, especially when 76% of the puppies were purchased through broker Levi Graber.


Learn more about The Barking Boutique’s bad breeders on our boycott website.





If you purchased a sick puppy, had warranty issues, genetic problems, were sold the wrong breed, discovered the puppy is not a purebred or were misled by the financing package, please contact Pam Sordyl at 734-718-7100.